1. Purpose & Scope
This Security Policy defines rules, practices, and responsibilities for protecting AgenThink's systems, data, and users from
unauthorized access, misuse, disclosure, disruption, modification, or destruction. It applies to:
- All systems, infrastructure, and software components (frontend, backend, APIs, databases, integrations)
- All employees, contractors, and third parties accessing AgenThink's systems
- All user data, credentials, system logs, backups, and support operations
This policy ensures confidentiality, integrity, and availability of data while aligning with best practices in SaaS security.
3. Data Classification & Handling
AgenThink classifies all data based on sensitivity, regulatory requirements, and business criticality. All data shall be assigned
to a classification level: Public, Internal, Sensitive/Personal, or Restricted/Critical.
- Appropriate safeguards are applied to each category to ensure responsible management and protection.
- Handling and access are governed by least privilege, encryption, and auditability.
- Sensitive and critical data shall only be accessible through approved, authenticated mechanisms.
- The Data Protection Officer (DPO) ensures compliance through periodic reviews and internal audits.
4. Authentication, Authorization & Access Control
AgenThink enforces identity verification and access controls aligned with the principle of least privilege.
- All users and systems are authenticated prior to accessing protected resources.
- Administrative and privileged accounts employ multi-factor authentication.
- Access entitlements are reviewed regularly.
- Default or shared credentials are prohibited.
- The DevOps Lead manages access policies and ensures periodic access audits.
5. Network, Infrastructure & Deployment Security
AgenThink maintains a secure and segmented infrastructure.
- Network environments are logically separated to isolate public, internal, and management systems.
- Perimeter defense mechanisms such as firewalls and WAFs are deployed and maintained.
- Infrastructure is deployed using controlled, auditable automation practices.
- Vulnerability management ensures timely patching and remediation.
- The Infrastructure Security Engineer oversees adherence to these practices.
6. Application & API Security
All applications and APIs are developed, maintained, and deployed following secure development lifecycle principles.
- APIs enforce authentication, authorization, and access restrictions.
- Applications undergo periodic security assurance activities including code reviews and penetration testing.
- Application configurations are reviewed for compliance before production release.
- The Application Security Engineer and QA Team ensure compliance.
7. Credential & Secrets Management
All credentials, tokens, and encryption keys are securely generated, stored, and managed.
- Secrets and credentials are managed within approved vaults or secret management systems.
- Encryption is applied at rest and in transit using industry-accepted standards.
- Access to secrets is governed by role-based controls and is auditable.
- Secret lifecycle management includes defined processes for rotation and revocation.
- The DevOps team implements secure storage, auditing, and lifecycle management.
8. Logging, Monitoring & Alerting
AgenThink maintains centralized logging and proactive monitoring to detect anomalies, assess performance, and support incident
investigation.
- Security-relevant events are logged across all critical systems.
- Logs are retained for compliance-defined periods and protected from modification.
- Alerts are established for indicators of compromise or suspicious behavior.
- The Security Operations (SecOps) Team oversees monitoring, log integrity, and threat detection.
9. Vulnerability Management & Penetration Testing
AgenThink commits to continuous vulnerability management.
- Vulnerability assessments and code scans are conducted on a scheduled basis.
- External penetration testing is performed by independent assessors at defined intervals.
- Remediation timelines are defined according to severity and business impact.
- The Security Engineer coordinates remediation efforts.
10. Incident Response & Breach Handling
An established incident response framework ensures prompt containment, investigation, and recovery.
- All personnel are required to report suspected incidents immediately.
- The incident response team follows documented procedures.
- Communication and notification requirements comply with applicable legal and contractual obligations.
- The Security Lead coordinates incident response activities.
11. Business Continuity, Disaster Recovery & Backup
AgenThink ensures business resilience through planned redundancy, verified backups, and tested recovery processes.
- Systems supporting core operations are designed for high availability.
- Backup data is encrypted and stored in geographically redundant locations.
- Disaster recovery procedures are reviewed and tested periodically.
- The Infrastructure Manager and Compliance Officer oversee this framework.
12. Compliance, Privacy & Legal
AgenThink adheres to applicable data protection and privacy regulations, including GDPR, CCPA, and relevant UAE legislation.
- Data subjects' rights are respected.
- Processing personal data is limited to legitimate business purposes and governed by contractual safeguards.
- Third-party processors are engaged under binding agreements ensuring equivalent protection.
- The Legal and Compliance teams oversee adherence.
13. Training & Awareness
Security awareness training is mandatory for all employees and contractors.
- Role-specific training is provided for personnel involved in software development and operations.
- The HR and Security teams jointly administer the program.
14. Policy Review & Maintenance
This policy is a living document, reviewed and updated to reflect changes.
- The Policy is reviewed at least annually or following major incidents.
- Revisions are approved by executive leadership.
- The CTO and Chief Security Officer are custodians of this policy.